THE SERVICE
How does this work?
It's as easy as 1, 2, 3, 4!!
1. ORDER: Place your order online . Once checkout is complete, you will receive a receipt along with additional instructions.
2. PACKAGE: Please wash your knives thoroughly before packaging, then prepare them for shipping using these instructions or for local drop-off in Alexandria, VA, using these instructions. Be sure to label your package with your order number and name or include a copy of your invoice.
3. SHIP or DROP-OFF: Ship your knives to us with the carrier of your choice using these instructions. Customers local to Alexandria, VA, can drop-off their knives using these instructions.
4. RECEIVE: Once your knives have been serviced, we'll notify you that service has been completed. Orders that were shipped to us will be returned via US Postal Service Priority Mail. Local customers who dropped off can pick up at their convenience.
How long does it take?
We typically service orders the next business day after receiving your items, but this can sometimes increase to two business days depending on our order volume at the time.
How much does it cost?
Cost is based on blade length as follows:
Up to 8 inches $5
8.1-10 inches $6
10.1-12 inches $7
12.1- 14 inches $8
14.1-16 inches $9
16.1-18 inches $10
What is your sharpening process?
We use a state of the art sharpening system that removes the least amount of metal from the blade and provides a consistently sharper, durable edge at the proper angle. We use a variety of methods, each tailored to the type of knife. Your knives will be sharpened by experienced craftsmen who will help you protect your investment. We consider the details of our process to be proprietary information. Our customer base is very satisfied with our service, and we believe you will be as well.
Can you repair broken tips?
Yes, with the understanding that some re-shaping may be required for severe damage. The charge is $5 per knife in addition to the sharpening charge. Order "Tip Repair + Sharpening" for each knife that needs work.
How should I prepare my knives for shipping?
See shipping instructions here
Why did I receive my sharpened knives in the same box?
Reduce, Reuse, Recycle! Whenever possible, PKS will return your knives in your original packaging or re-use other packaging we have on hand. Any packaging that is not reusable will be recycled.
Why should I have my knives professionally sharpened?
All knives lose their edge over time, even if you use a sharpening steel on a regular basis. Periodic sharpening by professionals will ensure that your knives have the proper angle and will help the blades maintain their edge longer.
What are your policies on shipping, damage, refunds, privacy, etc?
Please review our general policies and privacy policy elsewhere on the website.
Do you sharpen serrated knives?
Yes!
Do you sharpen sport/hunting knives?
Yes!
Do you sharpen ceramic knives?
No, we do not sharpen ceramic knives. Please consult the manufacturer.
Do you sharpen paper cutter blades?
No, we do not.
Do you sharpen lawn and garden tools?
We do sharpen certain tools - please check the "Lawn & Garden Tools" category here.
Do you sharpen scissors?
Yes, we sharpen kitchen shears - you can find them in the "other services" category here. We do not sharpen barber or fabric scissors.
Do you sharpen straight razors?
No, we do not.
Do you sharpen pocket knives?
Yes!
Do you sharpen Japanese-style knives?
Yes!
COURTESY DROP-OFF AND PICK-UP FOR LOCAL CUSTOMERS
I live in the Washington, DC metro area. Can I drop off my knives at your shop instead of mailing them to you?
Sure! Place your order online, then drop off your knives at our Alexandria location. See more details via the top menu on the home page.
Can I wait at your shop for my knives to be serviced?
No. As much as we love visiting with our customers, our location is not zoned for commercial business traffic.
BLADE CARE
How should I care for my knives between services?
Maintain your knife edges with a honing steel each time you use your knives. This helps to maintain your knife edge.
Wash and dry your knives by hand (not in the dishwasher!) and then store your knives properly in a knife block or in a knife guard. Use a cutting board that does not damage your edge. A wooden or polyurethane cutting board is perfect!
THE COMPANY
What is the background of the company?
Precision Knife Sharpening was founded by chef and culinary instructor Dave Arnold. Over the years, Dave recognized that the most common problem for the home cook is knives that are not properly sharpened. Too often, the most used tools of both the home and professional kitchen are not properly maintained. He founded PKS so cooks could realize their potential in the kitchen using tools that perform at their best.
How do I contact you?
You can reach us by email at PKS@PrecisionKnifeSharpening.com or by phone at 703-519-0330.
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